Best Free Incident Management Software

Siemplify is a comprehensive cybersecurity software designed to streamline security operations and enhance threat detection capabilities for organizations. This robust platform enables security teams to manage incidents, automate workflows, and respond to threats effectively. Siemplify features an intuitive interface that consolidates alerts from various security tools, providing a centralized vie... Read more about Siemplify

IBM Instana is a powerful observability platform designed to provide comprehensive insights into the performance of digital systems. It goes beyond basic monitoring, offering a holistic view of applications, microservices, and infrastructure. IBM Instana enables businesses to understand how different components interact and impact overall performance. With features like distributed tracing and rea... Read more about IBM Instana

IBM Maximo Application Suite is a comprehensive asset management solution. It helps manage the lifecycle of physical assets across various industries. The suite includes tools for maintenance, inventory, and work order management. It offers real-time insights into asset performance and health. Users benefit from predictive maintenance capabilities, identifying potential issues before they occur. T... Read more about IBM Maximo Application Suite

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Cisco Secure Network Analytics is an advanced network monitoring and security software solution designed to help organizations detect, analyze, and respond to network anomalies, security threats, and performance issues. By leveraging machine learning and artificial intelligence, the software continuously monitors network traffic, providing real-time visibility into network activities and identifyi... Read more about Cisco Secure Network Analytics

Cisco XDR (Extended Detection and Response) is a comprehensive cybersecurity solution designed to provide advanced threat detection, investigation, and response capabilities across your entire organization. Built to integrate with a wide range of IT and security infrastructure, Cisco XDR leverages artificial intelligence and machine learning to analyze and correlate data from endpoints, networks, ... Read more about Cisco XDR

Rakuten SixthSense Observability is an innovative software engineered to enhance digital experiences through advanced monitoring and analysis. It specializes in providing real-time insights into application performance, user experience, and system health. Its standout feature is the unified dashboard, which aggregates data from various sources for a holistic view, simplifying complex data analysis... Read more about Rakuten SixthSense Observability

Rakuten SixthSense Incident Management is a comprehensive software solution designed to help organizations manage and respond to incidents effectively. This platform provides tools for logging, tracking, and analyzing incidents, ensuring that teams can quickly identify and address issues as they arise. With features such as automated workflows, real-time notifications, and reporting capabilities, ... Read more about Rakuten SixthSense Incident Management

OpsGenie is a cuttingedge emergency notification software designed to streamline communication and enhance response times during critical situations. It empowers organizations to effectively manage incidents by providing realtime alerts and notifications to designated teams. With its userfriendly interface, OpsGenie enables users to create customized alert policies, ensuring that the right people ... Read more about OpsGenie

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Zoho Creator is a high-performing app development platform. It empowers individuals and businesses to design and deploy customized applications without requiring advanced coding skills. Think of it as a virtual workshop where your app ideas take shape effortlessly. With a user-friendly interface, Zoho Creator simplifies the app development process, catering to both beginners and experienced devel... Read more about Zoho Creator

Elastic Observability is a comprehensive platform designed to provide businesses with deep insights into the performance of their digital systems. Tailored for monitoring applications, logs, metrics, and traces, Elastic Observability simplifies the complex task of overseeing and optimizing IT infrastructure. With a user-friendly interface, it allows easy navigation and analysis of data, catering t... Read more about Elastic Observability

Elastic Security is a data analysis software designed to provide businesses with advanced security analytics and threat detection capabilities. The platform uses machine learning and artificial intelligence to analyze large datasets and identify potential security threats in real time. Elastic Security integrates with existing IT infrastructures, including firewalls, endpoints, and network devices... Read more about Elastic Security

Panopta is a powerful network monitoring software designed to help businesses monitor the health, performance, and availability of their IT infrastructure. The platform provides real-time insights into network activity, including servers, applications, and devices, helping IT teams quickly identify and resolve issues before they impact users. Panopta offers features such as automated alerts, custo... Read more about Panopta

Splunk Enterprise is a powerful software tool designed for deep data analysis and operational intelligence. Its primary strength lies in processing and analyzing large volumes of machine-generated data, making it ideal for IT operations, security, and business analytics. With Splunk, users can easily collect, index, and visualize data in real-time, offering insights into patterns, trends, and pote... Read more about Splunk Enterprise

Splunk On-Call is a robust incident management software designed to streamline the response to IT incidents and outages. The platform provides tools for monitoring systems, managing alerts, and coordinating incident resolution. Splunk On-Call supports real-time collaboration among teams, ensuring that incidents are addressed quickly and effectively. With features such as automated escalation and r... Read more about Splunk On-Call

SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... Read more about SolarWinds Service Desk

Lightstep is an application performance management (APM) software that provides real-time visibility into the performance and health of modern, distributed applications. As businesses increasingly rely on complex, cloud-based architectures, Lightstep helps developers, DevOps teams, and IT professionals monitor and optimize application performance across microservices, containers, and serverless en... Read more about Lightstep

Workday Human Capital Management (HCM) is a user-friendly cloud-based software designed to streamline and manage various aspects of human resources. With a focus on simplicity, it offers modules for core HR functions, including employee data management, payroll, and time tracking. Workday HCM provides insightful analytics, enabling organizations to make data-driven decisions for workforce planning... Read more about Workday HCM

New Relic is a powerful software analytics platform that gives businesses a clear view of their digital operations. Think of it as a digital telescope—it observes and analyzes the performance of your applications and infrastructure. With New Relic, organizations can pinpoint issues before they disrupt user experiences. It's like having a watchful guardian for your digital realm, helping ensure e... Read more about New Relic

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice

Freshstatus is a powerful incident management software designed to help organizations manage and resolve incidents effectively. This platform provides a suite of tools for tracking incidents, communicating updates, and analyzing performance metrics, ensuring that teams can respond quickly to issues as they arise. With features such as automated notifications, incident categorization, and real-time... Read more about Freshstatus

ZENworks Service Desk is a service desk software that enables IT teams to manage incidents, resolve service requests, and improve support efficiency. The platform provides tools for ticketing, prioritization, and tracking, ensuring that issues are handled promptly and efficiently. ZENworks Service Desk’s knowledge base allows IT teams to create and share self-help resources, reducing support wor... Read more about ZENworks Service Desk

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offerin... Read more about ManageEngine ServiceDesk Plus

ManageEngine AlarmsOne is an advanced IT Management Software designed to enhance the efficiency of network monitoring and incident management. This platform provides a comprehensive suite of tools for tracking IT incidents, managing alerts, and optimizing resource allocation. Users can easily configure alerts for critical systems and receive real-time notifications, enabling proactive incident res... Read more about ManageEngine AlarmsOne