Best Free IT Service Software

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, including customizable process templates, automation rules, and dynamic forms for tailored solutions. With a user-friendly int... Read more about Pipefy

IBM Control Desk is a powerful IT service software designed to help organizations manage their IT operations and improve service delivery. The platform provides comprehensive tools for incident management, change management, and service request fulfillment, ensuring that IT teams can respond effectively to user needs. IBM Control Desk allows users to automate IT processes, track assets, and monito... Read more about IBM Control Desk

Red Hat Process Automation Manager is a leading network monitoring software designed to optimize business processes and workflows. This platform enables organizations to model, automate, and monitor their processes, ensuring greater efficiency and transparency. With its intuitive interface, users can easily design workflows, set performance metrics, and track process execution in realtime. The sof... Read more about Red Hat Process Automation Manager

CA Service Desk Manager is a comprehensive IT service management (ITSM) tool designed to improve the efficiency and effectiveness of IT services in organizations. It excels in incident and problem management, swiftly addressing and resolving IT issues to minimize disruptions. The software is known for its robust change management capabilities, ensuring controlled and smooth transitions in IT envir... Read more about CA Service Desk Manager

Symantec Ghost Solution Suite is a disk imaging software designed to simplify the deployment and management of operating systems across multiple devices. It allows IT administrators to create and deploy system images quickly, ensuring that devices are configured consistently across the organization. Symantec Ghost also supports backup and recovery, helping businesses safeguard critical data in cas... Read more about Symantec Ghost Solution Suite

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Spiceworks Cloud Help Desk is a dynamic and user-friendly software solution tailored explicitly for IT support and management. One of its core features includes cloud-based architecture, ensuring accessibility and flexibility for teams across different locations. The software facilitates ticket management, enabling efficient tracking, prioritization, and resolution of IT issues. Its user-friendly ... Read more about Spiceworks Cloud Help Desk

Splunk Enterprise is a powerful software tool designed for deep data analysis and operational intelligence. Its primary strength lies in processing and analyzing large volumes of machine-generated data, making it ideal for IT operations, security, and business analytics. With Splunk, users can easily collect, index, and visualize data in real-time, offering insights into patterns, trends, and pote... Read more about Splunk Enterprise

SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... Read more about SolarWinds Service Desk

ServiceNow IT Service Management is a dynamic, cloud-based platform designed to transform enterprise IT operations. Its core strength lies in automating IT processes, making them more efficient and responsive to business needs. The software excels in incident management, swiftly resolving IT issues to minimize downtime. With its user-friendly interface, ServiceNow enhances user experience and faci... Read more about ServiceNow IT Service Management

Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient and effective resolution of customer inquiries and issues. Web Help Desk’s intuitive interface allows support teams t... Read more about Web Help Desk

Dameware is a powerful remote support software designed to help IT professionals manage and troubleshoot systems from anywhere. The platform offers a comprehensive suite of tools for remote access, system management, and technical support, ensuring efficient and effective resolution of technical issues. Dameware’s intuitive interface allows support teams to easily connect to remote machines, per... Read more about Dameware

BMC Helix ITSM is an advanced, cloud-based IT service management solution known for its adaptability and AI-driven capabilities. It stands out with its cognitive automation features, which utilize artificial intelligence to streamline and optimize IT service processes. The software is renowned for its incident and problem management efficiency, rapidly identifying and resolving IT issues to minimi... Read more about BMC Helix ITSM

LogMeIn Central is a powerful remote monitoring and management (RMM) software that enables IT professionals to manage and support remote devices effectively. Designed for businesses of all sizes, this platform allows users to access and control computers from anywhere, providing essential tools for troubleshooting, maintenance, and support. With features like remote desktop access, file transfer, ... Read more about LogMeIn Central

GoTo Resolve is an innovative remote support software designed to enhance customer support and IT service management by enabling seamless remote assistance. This platform allows support teams to troubleshoot issues, provide guidance, and resolve problems for users from virtually anywhere, improving efficiency and customer satisfaction. With GoTo Resolve, users can initiate remote sessions with jus... Read more about GoTo Resolve

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice

Monday Service is a robust IT service management (ITSM) software that enables organizations to efficiently manage their IT operations, from ticketing to asset management. Designed with flexibility and ease of use in mind, Monday Service offers tools to track and resolve IT issues, automate workflows, and improve service delivery. With its centralized ticketing system, IT teams can easily prioritiz... Read more about monday service

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offerin... Read more about ManageEngine ServiceDesk Plus

Wrike, a dynamic project management platform, revolutionizes team collaboration with its user-friendly features. Designed for simplicity, Wrike empowers teams to plan, track, and manage projects seamlessly. The platform's customizable dashboards offer real-time insights, enhancing decision-making processes. Wrike's flexibility adapts to various work styles, making it suitable for diverse teams and... Read more about Wrike

Kaseya BMS is a superb professional service automation software specifically tailored for IT service providers. Its primary strength lies in streamlining complex business processes, making it easier to manage projects, track time, and handle billing efficiently. The software integrates effortlessly with a range of IT tools, allowing for seamless workflow management. Kaseya BMS's user-friendly inte... Read more about Kaseya BMS

Network Detective Pro is a powerful network monitoring software designed to provide businesses with comprehensive insights into their IT infrastructure. It offers real-time monitoring of network devices, servers, and applications, ensuring that potential issues are identified and addressed before they affect performance. With features like automated network audits, security vulnerability assessmen... Read more about Network Detective Pro

Datto RMM is a powerful remote monitoring and management (RMM) software designed to help IT service providers monitor, manage, and support their clients' IT environments efficiently. The platform offers comprehensive tools for endpoint management, device monitoring, and automated patch management, ensuring that businesses can maintain optimal system performance. Datto RMM allows users to access de... Read more about Datto RMM

Senju/SM is a robust service desk software designed to streamline IT service management and enhance customer support for organizations. This platform provides comprehensive tools for incident management, service request handling, and problem resolution, ensuring that IT teams can respond to user needs efficiently. With features such as automated ticketing, real-time tracking, and customizable work... Read more about Senju/SM

ConnectWise Automate is a comprehensive remote monitoring and management (RMM) tool designed to streamline IT operations. It excels in automating routine tasks, reducing manual workload, and increasing efficiency. Key features include remote control for quick access to devices, proactive alerts to prevent issues, and robust reporting for insight into IT infrastructure. Its patch management ensures... Read more about ConnectWise Automate