Top 10 Help Desk Software Comparison – Find the Right Solution

Comparison Table of Top 10 Help Desk Software

Product
Review & Ratings

No reviews available

   4.5

 (2 Reviews)

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available
Description

HubSpot Service Hub is a customer service software designed to... Read more about HubSpot Service Hub

Zendesk Suite is a customer service software that streamlines interactions... Read more about Zendesk Suite

Jira Service Management is a versatile tool designed for IT... Read more about Jira Service Management

Zoho Desk is a customer service software designed to help... Read more about Zoho Desk

Spiceworks Cloud Help Desk is a dynamic and user-friendly software... Read more about Spiceworks Cloud Help Desk

Freshdesk is a cloud-based customer service software offering a suite... Read more about Freshdesk

Help Scout is a customer service software designed to provide... Read more about Help Scout

Front is a customer communication platform that centralizes email, social... Read more about Front

Hiver is a unique email management software designed primarily for... Read more about Hiver

Gorgias is an e-commerce-focused customer service platform designed to centralize... Read more about Gorgias

Free Trial

Available

Available

30 Days

15 Days

NA

14 Days

Available

7 Days

7 Days

Available

Starting Price

$800 Per Month

$55 Per Month

$17.65 Per Month

$800 Per Month

NA

$15 Per Month

$22 Per Month

$19 Per Month

$19 Per Month

$10 Per Month

Features
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Other Info
Deployment
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
Devices Supported
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
Pricing Model
  • Contact Vendor
  • Per User
  • Per User
  • Per User
  • Free
  • Per User
  • Per User
  • Per User
  • Per User
  • Usage Based
Support
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • FAQs/Forum
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Chat
  • Knowledge Base
  • Email
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
Target Company Size
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

FAQs About Help Desk Software Comparison

With so many Help Desk Software solutions available, a side-by-side comparison helps you identify which tool offers the best features, pricing, and user experience for your specific needs. By evaluating multiple options at once, you can pinpoint the solution that aligns with your budget, technical requirements, and business goals.

Absolutely! Depending on the tool, you may discover:

  • Fully Free Software such as Spiceworks Cloud Help Desk (no subscription required)

These budget-friendly Help Desk Software solutions can be perfect for startups or small businesses, although they often come with usage caps or feature limitations. Always review each product’s details to ensure it meets your specific needs.

Small businesses often benefit from budget-friendly, easy-to-deploy, and intuitive platforms. For example, Zendesk Suite, HubSpot Service Hub, Jira Service Management, Zoho Desk, Spiceworks Cloud Help Desk, Freshdesk, Help Scout, Front, Hiver and Gorgias are popular picks in the Help Desk Software category, offering simple setup, affordable plans, and essential features suitable for smaller teams.

Enterprises typically require advanced security, robust reporting, and scalability. Tools like Zendesk Suite, HubSpot Service Hub, Jira Service Management, Zoho Desk, Spiceworks Cloud Help Desk, Freshdesk, Front, Hiver and Gorgias in the Help Desk Software category excel at handling complex workflows, large user bases, and offer dedicated enterprise support.

Yes! Many Help Desk Software solutions—such as Zendesk Suite, HubSpot Service Hub, Jira Service Management, Zoho Desk, Spiceworks Cloud Help Desk, Freshdesk, Help Scout, Front, Hiver and Gorgias—provide mobile apps for on-the-go access. This allows you to manage features, collaborate in real time, and stay updated wherever you are. If mobile functionality is crucial for your business, be sure to confirm each software’s app availability and compatibility.