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World's 1st Gmail-based Helpdesk

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Hiver Overview

Hiver is a unique email management software designed primarily for Google Workspace users, focusing on streamlining Gmail for teams. It transforms Gmail into a collaborative hub, enabling teams to manage shared inboxes like support@ or sales@ without leaving their email interface. Hiver allows for efficient email delegation, status tracking, and seamless internal team communication, all within the familiar Gmail environment. Key features include shared labels for email categorization, automated email assignments, collision alerts to prevent duplicate responses, and analytics to track team performance. This software is particularly valuable for customer support, sales teams, and business operations, where managing a high volume of emails efficiently and collaboratively is crucial.

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Hiver Screenshot & Video

Contact Details

  • Vendor Name Hiver
  • Founded 2011
  • Location United States
  • Employees 501-1000

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

Accounting, Industrial Automation, Information Technology & Services, Wholesale

Hiver Features

  • Arrow Icon Email Tracking
  • Arrow Icon Contact Management
  • Arrow Icon Auto-Responders
  • Arrow Icon Signature Management
  • Arrow Icon Spam Blocker
  • Arrow Icon Email Marketing
  • Arrow Icon Customer Segmentation
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Email Monitoring
  • Arrow Icon Chat/Messaging
  • Arrow Icon Routing
  • Arrow Icon Canned Responses
  • Arrow Icon Whitelisting/Blacklisting
  • Arrow Icon Search/Filter
  • Arrow Icon Drag & Drop
  • Arrow Icon Campaign Management
  • Arrow Icon Shared Inboxes
  • Arrow Icon Inbox Management
  • Arrow Icon Response Management
  • Arrow Icon Email Templates
  • Arrow Icon Queue Management
  • Arrow Icon Email Distribution
  • Arrow Icon Collaboration Tools
  • Arrow Icon Prioritization
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Drag & Drop
  • Arrow Icon @mentions
  • Arrow Icon Communication Management
  • Arrow Icon Discussions/Forums
  • Arrow Icon Commenting/Notes
  • Arrow Icon File Sharing
  • Arrow Icon Real Time Notifications
  • Arrow Icon Calendar Management
  • Arrow Icon Video Conferencing
  • Arrow Icon Chat/Messaging
  • Arrow Icon Version Control
  • Arrow Icon Task Management
  • Arrow Icon Contact Management
  • Arrow Icon Document Management
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Content Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Task Scheduling
  • Arrow Icon To-Do List
  • Arrow Icon Prioritization
  • Arrow Icon Tagging
  • Arrow Icon Assignment Management
  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management
  • Arrow Icon Full Text Search
  • Arrow Icon Self Service Portal
  • Arrow Icon SEO Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Feedback Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Rich Text Editor
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Multi-Language
  • Arrow Icon Customizable Templates
  • Arrow Icon Collaboration Tools
  • Arrow Icon User Management
  • Arrow Icon Drag & Drop Editor
  • Arrow Icon Mobile Interface
  • Arrow Icon WYSIWYG Editor
  • Arrow Icon Knowledge Management
  • Arrow Icon Softphone
  • Arrow Icon Video Conferencing
  • Arrow Icon Meeting Management
  • Arrow Icon Remote Support
  • Arrow Icon Communication Management
  • Arrow Icon Time Zone Tracking
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Electronic Signature
  • Arrow Icon Live Chat
  • Arrow Icon Video Chat
  • Arrow Icon Task Management
  • Arrow Icon Workflow Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Progress Tracking
  • Arrow Icon Employee Activity Monitoring
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Document Management
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

Hiver Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 7 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

LITE

$19 Per Month

Top Hiver Alternatives

View all Hiver Alternatives

Zendesk Suite

Gmail

Microsoft Outlook

Microsoft 365

Hiver FAQs

Hiver is a unique email management software designed primarily for Google Workspace users, focusing on streamlining Gmail for teams. It transforms Gmail into a collaborative hub, enabling teams to manage shared inboxes like support@ or sales@ without leaving their email interface. Hiver allows for efficient email delegation, status tracking, and seamless internal team communication, all within the familiar Gmail environment. Key features include shared labels for email categorization, automated email assignments, collision alerts to prevent duplicate responses, and analytics to track team performance. This software is particularly valuable for customer support, sales teams, and business operations, where managing a high volume of emails efficiently and collaboratively is crucial.

  • No, Hiver does not offer a free version.

  • Yes, Hiver offers a free trial.

  • No, Credit Card details are not required for the Hiver trial.

  • Hiver offers the following pricing plans & packages:

    LITE

    $19 Per Month

  • Hiver supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • No, Hiver does not offer an API.

  • Hiver offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Hiver offers training with the following options:
    • Webinar , Documentation

  • Hiver supports the following languages:
    • English

  • Following are the typical users of the Hiver:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Hiver supports the following deployment:
    • Cloud Hosted

  • Hiver supports the following devices and operating systems:
    • Web-Based , iPhone , Android

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