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Oracle B2C Service Overview

Oracle B2C Service is a comprehensive help desk software designed to enhance customer support and engagement for businesses. This platform offers a suite of tools for managing customer interactions, tracking issues, and providing timely resolutions. With an intuitive interface, Oracle B2C Service allows support teams to create and manage support tickets, monitor response times, and ensure high-quality service delivery. The software includes robust analytics features, providing insights into customer satisfaction, support performance, and operational efficiency. Additionally, Oracle B2C Service supports multi-channel engagement, allowing customers to reach out for support via email, chat, social media, and phone. By leveraging this software, organizations can enhance their customer service processes, improve response times, and drive customer satisfaction. Oracle B2C Service is essential for businesses seeking to optimize their help desk operations.

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Oracle B2C Service Screenshot & Video

Contact Details

  • Vendor Name Oracle
  • Founded 1977
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email

Training

  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Consumer Services, Higher Education, Pharmaceuticals, Retail

Oracle B2C Service Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management

Oracle B2C Service Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

Top Oracle B2C Service Alternatives

View all Oracle B2C Service Alternatives

Zendesk Suite

Raiseaticket

Salesforce Service Cloud

Jira Service Management

Oracle B2C Service FAQs

Oracle B2C Service is a comprehensive help desk software designed to enhance customer support and engagement for businesses. This platform offers a suite of tools for managing customer interactions, tracking issues, and providing timely resolutions. With an intuitive interface, Oracle B2C Service allows support teams to create and manage support tickets, monitor response times, and ensure high-quality service delivery. The software includes robust analytics features, providing insights into customer satisfaction, support performance, and operational efficiency. Additionally, Oracle B2C Service supports multi-channel engagement, allowing customers to reach out for support via email, chat, social media, and phone. By leveraging this software, organizations can enhance their customer service processes, improve response times, and drive customer satisfaction. Oracle B2C Service is essential for businesses seeking to optimize their help desk operations.

  • No, Oracle B2C Service does not offer a free version.

  • Yes, Oracle B2C Service offers a free trial.

  • No, Credit Card details are not required for the Oracle B2C Service trial.

  • No, Oracle B2C Service does not offer an API.

  • Oracle B2C Service offers support with the following options:
    • 24x7 Support , Email

  • Oracle B2C Service offers training with the following options:
    • Live Online , Documentation

  • Oracle B2C Service supports the following languages:
    • English

  • Following are the typical users of the Oracle B2C Service:
    • Self-Employed , Small-Business , Midsize-Business

  • Oracle B2C Service supports the following deployment:
    • Cloud Hosted

  • Oracle B2C Service supports the following devices and operating systems:
    • Web-Based

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