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The Leading AI-Powered CCaaS Platform

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Sprinklr Service Overview

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution of customer issues. It also offers sentiment analysis, identifying and categorizing customer emotions for better engagement. Analytics and reporting capabilities provide insights into customer service performance and trends. Sprinklr Service supports collaboration among team members, facilitating seamless handling of complex queries. The platform aims to streamline customer service operations, ensuring a consistent and responsive experience for customers across all digital platforms.

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Sprinklr Service Screenshot & Video

Contact Details

  • Vendor Name Sprinklr
  • Founded 2009
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Chinese, English, French, German, Japanese, Korean, Portuguese, Spanish

Industries

Financial Services, Hospitality, Leisure & Travel, Retail, Telecommunications

Sprinklr Service Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Progressive Dialer
  • Arrow Icon Power Dialer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Preview Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Campaign Management
  • Arrow Icon Call Scripting
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Call Recording
  • Arrow Icon Call Transfer
  • Arrow Icon Caller ID
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Monitoring
  • Arrow Icon Employee Scheduling
  • Arrow Icon Labor Forecasting
  • Arrow Icon Performance Metrics
  • Arrow Icon Productivity Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Agent Interface
  • Arrow Icon Call Recording
  • Arrow Icon Compliance Management
  • Arrow Icon Customer Experience Management
  • Arrow Icon Queue Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Quality Management
  • Arrow Icon Leave Tracking
  • Arrow Icon Call Monitoring
  • Arrow Icon For Call Centers
  • Arrow Icon Intraday Management
  • Arrow Icon Natural Language Processing
  • Arrow Icon Automated Responses
  • Arrow Icon Virtual Assistant
  • Arrow Icon Chatbot
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Query Suggestions
  • Arrow Icon Customer Support
  • Arrow Icon Language Detection
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon Code-free Development
  • Arrow Icon Automated Routing
  • Arrow Icon Augmented Analytics
  • Arrow Icon Transfers/Routing
  • Arrow Icon Lead Qualification
  • Arrow Icon Customizable Branding
  • Arrow Icon Lead Capture
  • Arrow Icon For Sales/Marketing
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Contextual Guidance
  • Arrow Icon Live Chat
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon For Developers
  • Arrow Icon Multi-Language
  • Arrow Icon Code-free Development
  • Arrow Icon Speech Synthesis
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Speech Recognition
  • Arrow Icon Intent Recognition
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chatbot
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon Data Security
  • Arrow Icon Natural Language Processing
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Predictive Analytics
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Call Recording
  • Arrow Icon Automatic Transcription
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Center Management
  • Arrow Icon Self-Service Search

Sprinklr Service Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment
  • Quote Based Quote Based
Pricing Page   Trial Page   Demo Page  

Plans & Packages

SELF-SERVE

$199 Per Month

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Sprinklr Service FAQs

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution of customer issues. It also offers sentiment analysis, identifying and categorizing customer emotions for better engagement. Analytics and reporting capabilities provide insights into customer service performance and trends. Sprinklr Service supports collaboration among team members, facilitating seamless handling of complex queries. The platform aims to streamline customer service operations, ensuring a consistent and responsive experience for customers across all digital platforms.

  • No, Sprinklr Service does not offer a free version.

  • Yes, Sprinklr Service offers a free trial.

  • No, Credit Card details are not required for the Sprinklr Service trial.

  • Sprinklr Service offers the following pricing plans & packages:

    SELF-SERVE

    $199 Per Month

  • Sprinklr Service supports the following payment frequencies:

    • Monthly Payment , Quote Based

  • No, Sprinklr Service does not offer an API.

  • Sprinklr Service offers support with the following options:
    • 24x7 Support , Email , Knowledge Base

  • Sprinklr Service offers training with the following options:
    • In-person , Documentation

  • Sprinklr Service supports the following languages:
    • Chinese , English , French , German , Japanese , Korean , Portuguese , Spanish

  • Following are the typical users of the Sprinklr Service:
    • Midsize-Business , Large-Enterprise-Business

  • Sprinklr Service supports the following deployment:
    • Cloud Hosted

  • Sprinklr Service supports the following devices and operating systems:
    • Web-Based , iPhone , Android