What is Sprinklr Social?

Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all within a single ecosystem. Sprinklr sets itself apart with advanced AI capabilities, enabling personalized customer interactions and real-time insights into consumer trends and sentiments. The platform supports seamless collaboration across teams, ensuring consistent messaging and brand voice. With its extensive analytics, companies can measure the impact of their digital strategies accurately. Sprinklr Social is the choice for businesses seeking to forge stronger connections with their audience while optimizing their digital presence on a global scale.

Does Sprinklr Social offer a free version?

No, Sprinklr Social does not offer a free version.

Does Sprinklr Social offer a free trial?

Yes, Sprinklr Social offers a free trial.

Are Credit Card details required for the Sprinklr Social trial?

No, Credit Card details are not required for the Sprinklr Social trial.

What type of support options does Sprinklr Social offer?

24x7 Support, Email, Knowledge Base

Who uses Sprinklr Social?

Midsize-Business, Large-Enterprise-Business

Sprinklr Social Reviews Apr 2025: Pricing & Features

Reputation Management Software

Sentiment Analysis
Campaign Management
Visual Analytics
Review Generation
Keyword Tracking
Widgets
Real Time Notifications
Engagement Tracking
Review Monitoring
SEO Management
Response Management
Social Media Integration
Content Management
SMS Messaging
Brand Tracking
Surveys & Feedback
Campaign Analytics
Multi-Location
Review Request
Review Notification
Customer Experience Management
Review Display
Review Sharing
Hashtag Tracking
Post Scheduling
Complaint Management
Social Media Monitoring

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Campaign Management Software

Lead Management
Activity Dashboard
Campaign Management
Data Import/Export
Campaign Segmentation
Contact Database
Campaign Planning
Multi-Channel Marketing
Channel Management
Reporting & Statistics
Lead Capture
Campaign Scheduling
Drip Campaigns
Lead Generation
Engagement Tracking
Conversion Rate Optimization
Visual Analytics
Click Tracking
Auto-Responders
Template Management
Customer Segmentation
Multi-Campaign
Campaign Analytics
Social Media Integration
Email Marketing
AB Testing
Content Management

Content Marketing Software

Categorization/Grouping
Filtering
Campaign Management
Reporting & Statistics
Audience Targeting
Social Media Integration
Social Promotion
Template Management
SEO Management
Conversion Tracking
Activity Dashboard
Campaign Planning
Editorial Calendar
Content Library
Drag & Drop
Publish Scheduling
Content Management
Campaign Analytics
Multi-Channel Campaigns
Engagement Tracking
Social Media Monitoring
Email Marketing

Social Media Marketing Software

Automated Publishing
Campaign Analytics
Commenting/Notes
Tagging
Contact Management
Social Media Monitoring
Performance Metrics
Campaign Planning
Multi-Campaign
Content Management
Social Promotion
Multi-Channel Marketing
Image Library
Post Scheduling
Email Marketing
Conversion Tracking
Campaign Management
Drag & Drop
Reporting/Analytics
Engagement Tracking
Multi-Channel Management
Content Library
AB Testing
Multi-Account Management
Social Media Integration
Calendar Management
Trend Analysis
Customer Segmentation
Keyword Filtering
Automated Scheduling
Click Tracking

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

Customer Engagement Software

Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

Real Estate CRM Software

Referral Tracking
Commission Management
Contact Database
Lead Qualification
Contact Management
Campaign Management
Access Controls/Permissions
Client Management
Email Marketing
Pipeline Management
Lead Management
Activity Dashboard
Lead Nurturing
Interaction Tracking
Reporting/Analytics
Activity Tracking
Document Management
Appointment Management
Alerts/Notifications
Calendar Management
Lead Generation
Lead Distribution
Client/Property Matching
Task Management
Segmentation
Lead Capture
Email Tracking
For Real Estate
Property Database
Omnichannel Communications

Social CRM Software

Lead Capture
Customer Support
Lead Nurturing
Activity Dashboard
Data Visualization
Brand Tracking
Contact Management
Customer Engagement
Social Media Monitoring
Social Promotion
Sales Pipeline Management
Email Marketing
Reporting/Analytics
Tagging
Communication Management
Audience Targeting
Marketing Automation
Calendar Management
Content Management
Sentiment Analysis
Task Management
Customer Database
Social Media Integration
Live Chat
Email Tracking
CRM
Customer Social Profiles
Collaboration Tools
Engagement Tracking

Market Research Software

Reporting/Analytics
Social Media Integration
Paper-Based
Data Import/Export
Multi-Language
Benchmarking
Question Branching
Template Management
Statistical Analysis
Phone-Based
Real Time Data
Customer Segmentation
Survey Builder
Face-to-Face
Multi-Channel Distribution
Customizable Questions
Monitoring
Panel Management
Survey/Poll Management
Drag & Drop
Trend Analysis
Question Library
Email Management
Sentiment Analysis
Conditional Logic
Activity Tracking
Charting
Multiple User Accounts

Brand Management Software

Change Management
Fulfillment Distribution
Collaboration Tools
Visual Analytics
Commenting/Notes
Image Editing
Campaign Management
Metadata Management
Digital Asset Management
Customizable Branding
Version Control
Search/Filter
Approval Process Control
Template Management
Artwork Management
Content Library
Document Storage
Content Management
Social Media Integration
Brand Guidelines
Image Library
File Management

Advocacy Software

Advocate Management
Customer Advocacy
Campaign Management
Engagement Tracking
Nonprofit Advocacy
Rewards Management
Event Triggered Actions
Forms Management

All-in-One Marketing Platform Software

Lead Management
List Management
Multi-Channel Marketing
Landing Pages/Web Forms
Behavior Analytics
Dynamic Content
Lead Nurturing

Auto Dialer Software

Progressive Dialer
Power Dialer
Computer Telephony Integration
Preview Dialer
IVR/Voice Recognition
Automatic Call Distribution
Campaign Management
Call Scripting
Call Routing
Voice Mail
Call Recording
Call Transfer
Caller ID
Predictive Dialer
Call Center Management
Reporting/Analytics
Call Monitoring

Call Center Workforce Management Software

Employee Scheduling
Labor Forecasting
Performance Metrics
Productivity Analysis
Reporting/Analytics
Agent Interface
Call Recording
Compliance Management
Customer Experience Management
Queue Management
Employee Coaching Tools
Quality Management
Leave Tracking
Call Monitoring
For Call Centers
Intraday Management

Chatbot Software

Natural Language Processing
Automated Responses
Virtual Assistant
Chatbot
AI/Machine Learning
Query Suggestions
Customer Support
Language Detection
Pre-Configured Bot
Code-free Development
Automated Routing
Augmented Analytics
Transfers/Routing
Lead Qualification
Customizable Branding
Lead Capture
For Sales/Marketing

Competitive Intelligence Software

Social Media Monitoring
Activity Dashboard
Benchmarking
Search/Filter
Alerts/Notifications
Data Visualization
Customer Profiles
Forecasting
Trend Analysis
Sentiment Analysis
SEO Management
Monitoring
Engagement Tracking
Customer Segmentation
Keyword Tracking
Real-Time Analytics
Competitive Analysis
Third-Party Integrations
Real Time Comparisons
Website Monitoring
API
Reporting/Analytics
Performance Metrics
Data Import/Export

Contact Center Software

Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management

Contact Center Quality Assurance Software

Quality Management
Employee Coaching Tools
Customer Experience Management
Call Recording
Reporting/Analytics
Process/Workflow Automation
Third-Party Integrations
Multi-Channel Communication
Activity Dashboard
KPI Monitoring
Multiple Scoring Models
Customer Surveys
Feedback Management
Agent Interface
Sentiment Analysis

Conversational AI Platform Software

Contextual Guidance
Live Chat
Multi-Channel Communication
Pre-Configured Bot
For Developers
Multi-Language
Code-free Development
Speech Synthesis
Sentiment Analysis
Speech Recognition
Intent Recognition
Reporting/Analytics
Chatbot

Customer Experience Software

Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure

MRM Software

Activity Planning
Content Management
Brand Management
Digital Asset Management
Strategic Planning
Approval Workflow
Expense Management
Marketing Calendar
Budgeting/Forecasting
ROI Tracking

Publishing and Subscriptions Software

Layout & Design
Customizable Branding
Collaboration Tools
Cataloging/Categorization
Campaign Management
Subscription Management
Circulation Management
Reporting & Statistics
Image Editing
Advertising Management
SEO Management

Social Listening Tools Software

Brand Tracking
Sentiment Analysis
Data Visualization
Keyword Filtering
Reporting/Analytics
Negative Feedback Management
Trend Analysis
Social Media Monitoring
Multi-Channel Data Collection
Hashtag Tracking
Audience Analytics
Campaign Analytics
Competitor Monitoring
Performance Metrics

Social Media Analytics Tools Software

Multi-Channel Data Collection
Engagement Tracking
Lead Attribution
Campaign Analytics
Influencer Tracking
Post Scheduling
Customizable Reports
Competitor Monitoring

Social Media Management Software

Engagement Tracking
Tagging
Image Library
Customer Engagement
@mentions
Reporting/Analytics
Keyword Tracking
Brand Tracking
Post Scheduling
Alerts/Notifications
Automated Publishing
Multi-Account Management
Social Media Integration
Campaign Management
Multi-Campaign
Collaboration Tools
Calendar Management

Social Media Monitoring Software

Competitive Analysis
Trend Analysis
Customizable Reports
Audience Targeting
Social Media Integration
Performance Metrics
Impact Measurement
Visual Analytics
Reputation Management
Real-Time Notifications
Reporting & Statistics
Campaign Analytics
Sentiment Analysis
Customer Engagement
Engagement Tracking
Content Management
Influencer Tracking
Dashboard
Multi-Channel Data Collection

Social Networking Software

Real-Time Chat
Activity Dashboard
Real-Time Notifications
Event Management
Reporting & Statistics
Mobile Access
Advertising Management
Drag & Drop
Social Promotion
Data Security
Engagement Tracking
Media Library
Content Management
Tagging
Monitoring
Blogs
Alerts/Notifications
Social Media Integration
Chat/Messaging
@mentions

Social Selling Software

Social Media Monitoring
Content Management
Compliance Management
Lead Engagement
Content Discovery
Performance Metrics
Pre-Approved Content Library
Employee Advocacy
Single Sign On
Automated Publishing
Gamification

Speech Analytics Software

Data Security
Natural Language Processing
Sentiment Analysis
Predictive Analytics
Surveys & Feedback
Call Recording
Automatic Transcription
Customer Experience Management
Call Center Management
Self-Service Search

VoIP Software

IVR/Voice Recognition
Call Screening
Caller ID
Call Routing
Call Monitoring
Contact Management
SIP Trunking
Computer Telephony Integration
Call Recording
Call Center Management
Call Transfer
Reporting & Statistics
Auto-Dialer
Automatic Call Distribution
Mobile Access
Voice Mail
Call Tracking

Customer Support Software

Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot

Sprinklr Social Claim

Sprinklr Social Overview

Sprinklr Social Screenshot & Video

Contact Details

Support

Training

Licensing & Deployment

Typical Customers

Languages Supported

Industries

Sprinklr Social Features