Freshsales Overview

Freshsales is a customer relationship management (CRM) software that caters to businesses of all sizes. It streamlines the sales process by offering lead scoring, email tracking, and sales pipeline management in a single platform. Freshsales provides a 360-degree view of customers, centralizing communication and customer information. It features an AI-based lead scoring system, which prioritizes potential customers based on their interaction levels. The tool includes an intuitive sales pipeline that visually tracks customer journeys from lead to conversion. It also offers customizable reports and analytics for data-driven decision-making. Freshsales integrates with various third-party applications, enhancing its functionality. Its user-friendly interface ensures ease of use, making CRM processes accessible to everyone. Freshsales is an effective solution for managing sales and customer relationships efficiently.

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Freshsales Screenshot & Video

Contact Details

  • Vendor Name Freshworks
  • Founded 2011
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish


Industries

Accounting, Banking, Financial Services, Information Technology & Services, Other Industries

Freshsales Features

  • Arrow Icon Scorecards
  • Arrow Icon Visual Analytics
  • Arrow Icon Key Performance Indicators
  • Arrow Icon Trend Analysis
  • Arrow Icon Budgeting/Forecasting
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Progress Tracking
  • Arrow Icon Predictive Analytics
  • Arrow Icon Performance Metrics
  • Arrow Icon Financial Management
  • Arrow Icon Ad hoc Reporting
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Strategic Planning
  • Arrow Icon Goal Setting/Tracking
  • Arrow Icon Data Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Data Extraction
  • Arrow Icon KPI Monitoring
  • Arrow Icon Benchmarking
  • Arrow Icon Activity Planning
  • Arrow Icon Online Forms
  • Arrow Icon Lead Qualification
  • Arrow Icon CRM
  • Arrow Icon Visitor Tracking
  • Arrow Icon Conversion Tracking
  • Arrow Icon Chat/Messaging
  • Arrow Icon Data Extraction
  • Arrow Icon Lead Generation
  • Arrow Icon Auto-Responders
  • Arrow Icon Lead Distribution
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Multi-Campaign
  • Arrow Icon Lead Capture
  • Arrow Icon Contact Management
  • Arrow Icon Email Marketing
  • Arrow Icon Prospecting Tools
  • Arrow Icon Lead Segmentation
  • Arrow Icon Lead Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Pipeline Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Web Forms
  • Arrow Icon Engagement Tracking
  • Arrow Icon Customer Segmentation
  • Arrow Icon Business Card/Badge Scanning
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon Lead Notifications
  • Arrow Icon Lead Nurturing
  • Arrow Icon Campaign Management
  • Arrow Icon Customer Database
  • Arrow Icon Patient Communications
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Self Service Portal
  • Arrow Icon Records Management
  • Arrow Icon Social Media Integration
  • Arrow Icon Patient Management
  • Arrow Icon Document Management
  • Arrow Icon Predictive Analytics
  • Arrow Icon Lead Management
  • Arrow Icon Live Chat
  • Arrow Icon Forms Management
  • Arrow Icon Physician Management
  • Arrow Icon Contact Management
  • Arrow Icon Client Portal
  • Arrow Icon Forecasting
  • Arrow Icon Chat/Messaging
  • Arrow Icon Appointment Management
  • Arrow Icon Task Management
  • Arrow Icon Referral Tracking
  • Arrow Icon Medical History Records
  • Arrow Icon Campaign Management
  • Arrow Icon Marketing Automation
  • Arrow Icon Calendar Management
  • Arrow Icon Automated Scheduling
  • Arrow Icon Audience Targeting
  • Arrow Icon Email Management
  • Arrow Icon HIPAA Compliant
  • Arrow Icon Multi-Location
  • Arrow Icon Pipeline Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Search/Filter
  • Arrow Icon Pipeline Management
  • Arrow Icon Social Media Integration
  • Arrow Icon Data Import/Export
  • Arrow Icon Prospecting Tools
  • Arrow Icon Task Management
  • Arrow Icon Customer Database
  • Arrow Icon Campaign Management
  • Arrow Icon Lead Nurturing
  • Arrow Icon Segmentation
  • Arrow Icon Email Management
  • Arrow Icon CRM
  • Arrow Icon Sales Forecasting
  • Arrow Icon Contact Management
  • Arrow Icon Calendar Management
  • Arrow Icon Document Storage
  • Arrow Icon Drag & Drop
  • Arrow Icon Collaboration Tools
  • Arrow Icon Lead Management
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Lead Distribution
  • Arrow Icon Email Marketing
  • Arrow Icon Opportunity Management
  • Arrow Icon Data Synchronization
  • Arrow Icon Interaction Tracking
  • Arrow Icon Lead Capture
  • Arrow Icon Customizable Templates
  • Arrow Icon Sales Trend Analysis
  • Arrow Icon Calendar Management
  • Arrow Icon Lead Capture
  • Arrow Icon Workflow Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Opportunity Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Email Management
  • Arrow Icon Pipeline Management
  • Arrow Icon Calendar Sync
  • Arrow Icon Email Marketing
  • Arrow Icon Task Management
  • Arrow Icon Forecasting
  • Arrow Icon Campaign Management
  • Arrow Icon Contact Management
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Sales Reports
  • Arrow Icon Web-based Deployment
  • Arrow Icon Lead Management
  • Arrow Icon Internal Chat Integration
  • Arrow Icon Lead Generation
  • Arrow Icon Lead Qualification
  • Arrow Icon Marketing Automation
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Referral Tracking
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Territory Management
  • Arrow Icon Deal Management
  • Arrow Icon Lead Nurturing
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Lead Capture
  • Arrow Icon Email Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Lead Qualification
  • Arrow Icon Lead Management
  • Arrow Icon Task Management
  • Arrow Icon Performance Management
  • Arrow Icon Data Management
  • Arrow Icon Contact Management
  • Arrow Icon Meeting Management
  • Arrow Icon Call Recording
  • Arrow Icon Lead Distribution
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Auto-Dialer
  • Arrow Icon Calendar Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Reminders
  • Arrow Icon Call List Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Deal Management
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Lead Nurturing
  • Arrow Icon Sales Reports
  • Arrow Icon Social Media Integration
  • Arrow Icon Monitoring
  • Arrow Icon Pipeline Management
  • Arrow Icon Template Management
  • Arrow Icon Lead Qualification
  • Arrow Icon Calendar Management
  • Arrow Icon Sales Forecasting
  • Arrow Icon Lead Distribution
  • Arrow Icon Prospecting Tools
  • Arrow Icon Task Management
  • Arrow Icon Document Storage
  • Arrow Icon Lead Segmentation
  • Arrow Icon Reminders
  • Arrow Icon Email Tracking
  • Arrow Icon Interaction Tracking
  • Arrow Icon CRM
  • Arrow Icon Web Forms
  • Arrow Icon Email Marketing
  • Arrow Icon Lead Capture
  • Arrow Icon Campaign Management
  • Arrow Icon Contact Management
  • Arrow Icon Workflow Management
  • Arrow Icon Sales Trend Analysis
  • Arrow Icon Source Tracking
  • Arrow Icon Lead Generation
  • Arrow Icon Opportunity Management
  • Arrow Icon Referral Tracking
  • Arrow Icon Commission Management
  • Arrow Icon Contact Database
  • Arrow Icon Lead Qualification
  • Arrow Icon Contact Management
  • Arrow Icon Campaign Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Client Management
  • Arrow Icon Email Marketing
  • Arrow Icon Pipeline Management
  • Arrow Icon Lead Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Lead Nurturing
  • Arrow Icon Interaction Tracking
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Activity Tracking
  • Arrow Icon Document Management
  • Arrow Icon Appointment Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Calendar Management
  • Arrow Icon Lead Generation
  • Arrow Icon Lead Distribution
  • Arrow Icon Client/Property Matching
  • Arrow Icon Task Management
  • Arrow Icon Segmentation
  • Arrow Icon Lead Capture
  • Arrow Icon Email Tracking
  • Arrow Icon For Real Estate
  • Arrow Icon Property Database
  • Arrow Icon Omnichannel Communications
  • Arrow Icon Lead Capture
  • Arrow Icon Customer Support
  • Arrow Icon Lead Nurturing
  • Arrow Icon Activity Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Brand Tracking
  • Arrow Icon Contact Management
  • Arrow Icon Customer Engagement
  • Arrow Icon Social Media Monitoring
  • Arrow Icon Social Promotion
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Email Marketing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Tagging
  • Arrow Icon Communication Management
  • Arrow Icon Audience Targeting
  • Arrow Icon Marketing Automation
  • Arrow Icon Calendar Management
  • Arrow Icon Content Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Task Management
  • Arrow Icon Customer Database
  • Arrow Icon Social Media Integration
  • Arrow Icon Live Chat
  • Arrow Icon Email Tracking
  • Arrow Icon CRM
  • Arrow Icon Customer Social Profiles
  • Arrow Icon Collaboration Tools
  • Arrow Icon Engagement Tracking
  • Arrow Icon Expense Tracking
  • Arrow Icon Forecasting
  • Arrow Icon Template Management
  • Arrow Icon Relationship Tracking
  • Arrow Icon Interaction Tracking
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity Tracking
  • Arrow Icon Client Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Sales Reports
  • Arrow Icon Email Management
  • Arrow Icon CRM
  • Arrow Icon Search/Filter
  • Arrow Icon Email Marketing
  • Arrow Icon Task Management
  • Arrow Icon Document Management
  • Arrow Icon Lead Management
  • Arrow Icon Calendar Management
  • Arrow Icon Customer Database
  • Arrow Icon Campaign Management
  • Arrow Icon Marketing Automation
  • Arrow Icon Activity Dashboard
  • Arrow Icon Territory Management
  • Arrow Icon Contact Management
  • Arrow Icon Pipeline Management
  • Arrow Icon Lead Capture
  • Arrow Icon For Financial Institutions
  • Arrow Icon Financial Management
  • Arrow Icon Contact Management
  • Arrow Icon Donation Tracking
  • Arrow Icon Campaign Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Real Time Notifications
  • Arrow Icon Email Marketing
  • Arrow Icon Donor Management
  • Arrow Icon Email Management
  • Arrow Icon Web Forms
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Task Scheduling
  • Arrow Icon Website Integration
  • Arrow Icon Grant Management
  • Arrow Icon Customer Database
  • Arrow Icon Credit Card Processing
  • Arrow Icon Membership Management
  • Arrow Icon CRM
  • Arrow Icon Accounting Integration
  • Arrow Icon Event Management
  • Arrow Icon Document Storage
  • Arrow Icon Forms Management
  • Arrow Icon Social Media Integration
  • Arrow Icon Registration Management
  • Arrow Icon Fundraising Management
  • Arrow Icon Committee Management
  • Arrow Icon Volunteer Management
  • Arrow Icon Electronic Payments
  • Arrow Icon Split Testing
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Audience Targeting
  • Arrow Icon Drag & Drop
  • Arrow Icon Visual Editor
  • Arrow Icon Multivariate Testing
  • Arrow Icon Campaign Segmentation
  • Arrow Icon Funnel Analysis
  • Arrow Icon A/B Testing
  • Arrow Icon Heatmaps
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Landing Pages/Web Forms
  • Arrow Icon Behavior Tracking
  • Arrow Icon Statistical Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon AI/Machine Learning
  • Arrow Icon For Sales Teams/Organizations
  • Arrow Icon Sales Activity Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Lead Management
  • Arrow Icon Scheduling
  • Arrow Icon Conversation Intelligence
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Lead Engagement
  • Arrow Icon Predictive Analytics
  • Arrow Icon Data Entry
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Meeting Management
  • Arrow Icon CRM
  • Arrow Icon Customer Engagement
  • Arrow Icon AI Writing Assistant
  • Arrow Icon Audience Targeting
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Email Templates
  • Arrow Icon Team Management
  • Arrow Icon Click Tracking
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Contact Management
  • Arrow Icon Location Tracking
  • Arrow Icon Email Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Campaign Management
  • Arrow Icon Email Distribution
  • Arrow Icon Trust Accounting
  • Arrow Icon Conflict Management
  • Arrow Icon Legal Case Management
  • Arrow Icon CRM
  • Arrow Icon Document Generation
  • Arrow Icon SSL Security
  • Arrow Icon Client Portal
  • Arrow Icon Contact Management
  • Arrow Icon Contract/License Management
  • Arrow Icon Document Management
  • Arrow Icon Reminders
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Calendar Management
  • Arrow Icon Task Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Activity Tracking
  • Arrow Icon Time Tracking
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Customizable Fields
  • Arrow Icon Email Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Accounting
  • Arrow Icon Expense Tracking
  • Arrow Icon Expense Tracking
  • Arrow Icon Docket Management
  • Arrow Icon Case Notes
  • Arrow Icon Communication Management
  • Arrow Icon Conflict Management
  • Arrow Icon Document Management
  • Arrow Icon Calendar Management
  • Arrow Icon Client Management
  • Arrow Icon Client Portal
  • Arrow Icon Task Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Workflow Management
  • Arrow Icon Time Tracking
  • Arrow Icon Email Management
  • Arrow Icon Case Management
  • Arrow Icon Trust Accounting
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Predictive Analytics
  • Arrow Icon Lead Distribution
  • Arrow Icon Lead Qualification
  • Arrow Icon Data Enrichment
  • Arrow Icon Demographic/Firmographic Data
  • Arrow Icon Customizable Scoring
  • Arrow Icon Prioritization
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Multiple Scoring Models
  • Arrow Icon Communication Management
  • Arrow Icon Campaign Management
  • Arrow Icon Calendar Management
  • Arrow Icon Prospecting Tools
  • Arrow Icon Content Management
  • Arrow Icon Performance Management
  • Arrow Icon Workflow Management
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Business Process Automation
  • Arrow Icon Lead Generation
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Strategic Planning
  • Arrow Icon Email Marketing
  • Arrow Icon Campaign Management
  • Arrow Icon Pipeline Management
  • Arrow Icon Lead Management
  • Arrow Icon Lead Capture
  • Arrow Icon Referral Tracking
  • Arrow Icon Sales Activity Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Customer Database
  • Arrow Icon Territory Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Forecasting
  • Arrow Icon Contact Management
  • Arrow Icon Task Management
  • Arrow Icon Opportunity Management
  • Arrow Icon Customizable Fields
  • Arrow Icon Pipeline Management
  • Arrow Icon Lead Management
  • Arrow Icon Workflow Management
  • Arrow Icon Data Visualization
  • Arrow Icon Contact Management
  • Arrow Icon Contact Database
  • Arrow Icon Data Import/Export
  • Arrow Icon What If Scenarios
  • Arrow Icon Graphical Data Presentation
  • Arrow Icon Activity Tracking
  • Arrow Icon Statistical Analysis
  • Arrow Icon Forecasting
  • Arrow Icon Sales Reports
  • Arrow Icon Dynamic Modeling
  • Arrow Icon Customizable Reports
  • Arrow Icon Opportunity Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Budgeting/Forecasting
  • Arrow Icon Modeling & Simulation
  • Arrow Icon Lead Capture
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Lead Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Appointment Scheduling
  • Arrow Icon Task Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Customizable Reports
  • Arrow Icon Activity Dashboard
  • Arrow Icon Commenting/Notes
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Data Import/Export
  • Arrow Icon Lead Scoring
  • Arrow Icon Document Management
  • Arrow Icon Email Templates
  • Arrow Icon Call Logging
  • Arrow Icon Search/Filter
  • Arrow Icon Referral Tracking
  • Arrow Icon Mobile Access
  • Arrow Icon Lead Qualification
  • Arrow Icon Contact Database
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Territory Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Customizable Fields
  • Arrow Icon Calendar/Reminder System
  • Arrow Icon Marketing Automation
  • Arrow Icon Task Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Pipeline Management
  • Arrow Icon Lead Capture
  • Arrow Icon Forecasting
  • Arrow Icon Contact Management
  • Arrow Icon Email Management
  • Arrow Icon Lead Generation
  • Arrow Icon Workflow Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Internal Chat Integration
  • Arrow Icon Segmentation
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Document Storage
  • Arrow Icon Lead Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Data Import/Export

Freshsales Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment

Freshsales FAQs

Freshsales is a customer relationship management (CRM) software that caters to businesses of all sizes. It streamlines the sales process by offering lead scoring, email tracking, and sales pipeline management in a single platform. Freshsales provides a 360-degree view of customers, centralizing communication and customer information. It features an AI-based lead scoring system, which prioritizes potential customers based on their interaction levels. The tool includes an intuitive sales pipeline that visually tracks customer journeys from lead to conversion. It also offers customizable reports and analytics for data-driven decision-making. Freshsales integrates with various third-party applications, enhancing its functionality. Its user-friendly interface ensures ease of use, making CRM processes accessible to everyone. Freshsales is an effective solution for managing sales and customer relationships efficiently.

  • No, Freshsales does not offer a free version.

  • Yes, Freshsales offers a free trial.

  • No, Credit Card details are not required for the Freshsales trial.

  • Freshsales supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Freshsales offers an API.

  • Freshsales offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base

  • Freshsales offers training with the following options:
    • Webinar , Documentation

  • Freshsales supports the following languages:
    • Chinese , Dutch , English , French , German , Italian , Polish , Portuguese , Russian , Spanish

  • Following are the typical users of the Freshsales:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Freshsales supports the following deployment:
    • Cloud Hosted

  • Freshsales supports the following devices and operating systems:
    • Web-Based , iPhone , Android

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Freshsales vs Salesforce Starter

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Freshsales vs Salesforce Marketing Cloud

Freshsales vs SAP Customer Experience

Freshsales vs Lead Gen & CRM (formerly SharpSpring)

Freshsales vs Constant Contact

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