Best Free Customer Journey Mapping Tools Software

Adobe Campaign is a comprehensive marketing solution designed for creating, coordinating, and delivering engaging customer experiences across various channels. Its features include email campaign management, allowing users to design and send personalized emails. There's also a multi-channel marketing feature, supporting not just email, but also SMS, direct mail, and more, ensuring a unified brand ... Read more about Adobe Campaign

Microsoft Clarity is a heatmap software designed to help businesses understand how users interact with their websites, providing insights into user behavior, click patterns, and engagement levels. With heatmaps, session recordings, and scroll-tracking features, Microsoft Clarity enables webmasters to visualize and analyze user activity. The platform’s analytics provide valuable information on us... Read more about Microsoft Clarity

Dynamics 365 Sales is a comprehensive sales force automation software designed to help organizations optimize their sales processes and improve customer engagement. This platform provides sales teams with a suite of tools that streamline lead management, opportunity tracking, and customer relationship management. With Dynamics 365 Sales, users can easily access customer information, track interact... Read more about Dynamics 365 Sales

Adobe Journey Optimizer is an advanced digital asset management software designed to enhance customer experiences by delivering personalized content across channels. This platform allows businesses to manage and optimize their marketing assets efficiently, ensuring that the right content reaches the right audience at the right time. With features such as automated campaign workflows, real-time dat... Read more about Adobe Journey Optimizer

Adobe Customer Journey Analytics is a powerful customer engagement software designed to provide businesses with deep insights into customer interactions across multiple touchpoints. This platform aggregates and analyzes data from various sources, enabling organizations to understand customer behavior and preferences comprehensively. With features such as real-time dashboards, customizable reports,... Read more about Adobe Customer Journey Analytics

Adobe Real-Time CDP (Customer Data Platform) is a powerful data management software designed to help organizations create a unified view of their customers. This platform integrates data from various sources, providing real-time insights into customer behavior and preferences. With features such as audience segmentation, personalized marketing automation, and analytics, Adobe Real-Time CDP enables... Read more about Adobe Real-Time CDP

Mailchimp is a popular email marketing platform that simplifies communication for businesses. Its user-friendly interface allows users to design engaging email campaigns without the need for advanced technical skills. With customizable templates, businesses can create visually appealing newsletters that resonate with their audience. Mailchimp's automation features streamline marketing efforts by s... Read more about Mailchimp

Mailchimp's All-in-One Marketing Platform is a versatile tool designed for effective digital marketing. It simplifies email campaigns, making them accessible even to beginners. With its intuitive drag-and-drop email builder, users can create visually appealing emails quickly. The platform excels in audience segmentation, allowing targeted messaging based on customer behavior and preferences. Autom... Read more about Mailchimp All-in-One Marketing Platform

Smartlook is an advanced heatmap software that helps businesses understand user behavior on their websites and apps through visual analytics. By tracking clicks, scrolls, and interactions, Smartlook provides insights into how users navigate digital interfaces, helping companies identify pain points and optimize user experience. Its easy-to-use platform includes features for session recording, whic... Read more about Smartlook

Salesforce for Travel & Hospitality is a powerful hospitality property management software that helps businesses in the travel and hospitality industry manage guest experiences, optimize bookings, and streamline operations. The software integrates customer relationship management (CRM) tools with hospitality-specific features, allowing businesses to track guest interactions, personalize marketing ... Read more about Salesforce for Travel & Hospitality

Salesforce for Retail is a customer journey mapping tool designed specifically for the retail industry, helping businesses understand and optimize their customers' experiences across various touchpoints. The platform allows retailers to map out the entire customer journey, from awareness and consideration to purchase and post-purchase, providing a comprehensive view of customer interactions. Sales... Read more about Salesforce for Retail

Foursquare Studio is a cutting-edge Geographic Information Systems (GIS) software designed to provide businesses with powerful geospatial analytics and location-based insights. With this platform, companies can map, analyze, and visualize geographic data to make more informed decisions about their operations, marketing strategies, and customer engagement. Foursquare Studio provides advanced featur... Read more about Foursquare Studio

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... Read more about XM for Customer Experience

Zoho PageSense is an advanced heatmap software designed to help organizations analyze user behavior and optimize their websites effectively. This platform offers a userfriendly interface that enables users to visualize how visitors interact with their web pages. Zoho PageSense supports features for heatmap generation, allowing organizations to identify areas of high engagement and areas that need ... Read more about Zoho PageSense

Similarweb is a powerful software that unveils the digital world's secrets. With its user-friendly interface, it offers a comprehensive view of your website's performance, competition, and market trends. Easily track your online presence, uncover valuable insights about your audience, and gain a competitive edge. Discover where your website stands in search rankings, monitor traffic sources, and e... Read more about Similarweb

SAS Customer Intelligence 360 is an advanced campaign management software that empowers businesses to plan, execute, and optimize multi-channel marketing campaigns. With SAS Customer Intelligence 360, businesses can create highly targeted and personalized marketing campaigns across various channels, including email, social media, websites, and mobile apps. The software uses sophisticated analytics... Read more about SAS Customer Intelligence 360

Pingdom is a leading website monitoring software designed to ensure that websites are running smoothly and efficiently. This platform offers a suite of tools for monitoring website performance, uptime, and user experience, helping businesses maintain a strong online presence. With its user-friendly interface, Pingdom allows users to track website metrics in real time, providing insights into load ... Read more about Pingdom

Hotjar is an intuitive tool designed to understand online user behavior and website performance. It offers heatmaps, which visually represent where users click, move, and scroll on your site, providing insights into their interactions. Hotjar also features session recordings, showing real user journeys and experiences. This helps identify usability issues and areas for improvement. Surveys and fee... Read more about Hotjar

Matomo is a comprehensive web analytics platform that prioritizes user privacy and data ownership. Unlike other analytics tools, Matomo offers full control over data, ensuring compliance with privacy regulations like GDPR and CCPA. Its customizable dashboard allows users to track key metrics such as website traffic, conversions, and user behavior in real-time. With features like heatmaps and sessi... Read more about Matomo

Acquia Campaign Studio is a powerful marketing automation software that helps businesses drive personalized, data-driven marketing campaigns at scale. Built to integrate seamlessly with Acquia’s cloud platform, Campaign Studio allows marketing teams to create, automate, and measure highly targeted campaigns across multiple channels, including email, social media, and web. It offers advanced segm... Read more about Acquia Campaign Studio

Infor Interaction Advisor is a cutting-edge customer journey mapping tool that helps businesses create personalized, data-driven customer experiences. This software uses advanced artificial intelligence and machine learning to analyze customer interactions across multiple touchpoints, enabling companies to map out the entire customer journey—from awareness to post-purchase engagement. With Infor... Read more about Infor Interaction Advisor

Miro is a collaborative online platform revolutionizing visual collaboration. Think of it as a virtual whiteboard where teams can brainstorm, plan, and create together, regardless of physical location. Its intuitive interface allows easy drag-and-drop functionality, making it accessible for all team members. With a wide range of templates, you can kickstart projects or customize your own boards fo... Read more about Miro

TCS Customer Intelligence & Insights is an advanced artificial intelligence (AI) software designed to help businesses harness the power of customer data to drive personalized marketing, enhance customer experiences, and optimize business strategies. This AI-powered platform collects and analyzes data from various touchpoints, such as websites, social media, and customer interactions, to generate a... Read more about TCS Customer Intelligence & Insights

Segment is a powerful customer data platform (CDP) that helps businesses collect, unify, and manage customer data from various touchpoints. By centralizing customer data, Segment enables businesses to create a single, cohesive view of their customers, allowing for more personalized marketing and improved customer experiences. The platform integrates with numerous data sources, such as websites, mo... Read more about Segment

Verint Digital Feedback is a customer journey mapping tools software that enables businesses to gather and analyze real-time customer feedback across digital touchpoints. This platform helps companies understand how customers interact with their digital channels, from websites to mobile apps, by collecting insights that can be used to improve user experience and drive engagement. Verint Digital Fe... Read more about Verint Digital Feedback