Best Free Customer Service Software

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, including customizable process templates, automation rules, and dynamic forms for tailored solutions. With a user-friendly int... Read more about Pipefy

Dynamics 365 Customer Service is a cutting-edge software designed to revolutionize how businesses interact with their customers. At its core, this software offers a suite of tools that streamline customer support and enhance the overall experience. Its user-friendly interface makes it accessible even for those not tech-savvy, ensuring a smooth integration into daily operations. Key features includ... Read more about Dynamics 365 Customer Service

Dynamics 365 Field Service is a comprehensive, cloud-based solution from Microsoft that is designed to enhance field service operations for businesses of all sizes. It excels in optimizing scheduling and resource allocation using AI-driven insights, ensuring the most efficient use of field technicians. The software boasts strong asset management capabilities, allowing for proactive maintenance and... Read more about Dynamics 365 Field Service

Dynamics 365 Project Operations is a comprehensive solution that unifies project management, resource optimization, and financial tracking. Designed for diverse business needs, it integrates seamlessly with other Dynamics 365 applications, enhancing overall functionality. Key features include advanced project planning tools, enabling precise scheduling and resource allocation. Its real-time analyt... Read more about Dynamics 365 Project Operations

Dynamics 365 is a powerful customer relationship management (CRM) software designed to enhance business operations and improve customer engagement. This comprehensive platform integrates various business applications, enabling users to manage sales, marketing, customer service, and field operations seamlessly. With its robust analytics and reporting capabilities, Dynamics 365 provides valuable ins... Read more about Dynamics 365

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to del... Read more about HubSpot Service Hub

Zendesk QA is a specialized contact center quality assurance software designed to help businesses monitor, evaluate, and enhance the performance of their customer support teams. The platform offers a comprehensive suite of tools for recording and analyzing customer interactions across various channels, including phone, email, chat, and social media, ensuring that customer service standards are con... Read more about Zendesk QA

Oracle Service is a comprehensive customer experience software platform designed to help businesses deliver exceptional service across multiple channels. With features like AI-powered chatbots, case management, and customer self-service portals, Oracle Service enhances both customer support and engagement. The platform allows businesses to track and resolve customer issues in real time, ensuring t... Read more about Oracle Service

Zendesk Talk is a comprehensive telephony software solution integrated with the Zendesk customer service platform, designed to enhance customer interactions and streamline call center operations. With Zendesk Talk, businesses can manage phone support calls directly within the Zendesk interface, offering a seamless experience for both agents and customers. The platform includes features like call f... Read more about Zendesk Talk

Zendesk AI is an intelligent customer support solution designed to enhance the capabilities of Zendesk's customer service platform. This AI-powered tool leverages machine learning and natural language processing (NLP) to improve response times, automate repetitive tasks, and assist support teams in providing faster, more accurate answers to customer queries. Zendesk AI can analyze customer interac... Read more about Zendesk AI

Salesforce Sales Cloud is a powerful solution designed to streamline and optimize sales processes for businesses. It serves as a comprehensive customer relationship management (CRM) platform, offering features that help organizations manage leads, track opportunities, and close deals more efficiently. With Salesforce Sales Cloud, users can easily organize and access customer information, facilitat... Read more about Salesforce Sales Cloud

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

IMIchat is a state-of-the-art Customer Service Software designed to elevate the support experience for both businesses and their customers. It offers a comprehensive suite of tools that facilitate efficient and effective customer interactions across multiple channels, including live chat, email, social media, and phone. IMIchat's intuitive interface allows support agents to manage and respond to i... Read more about IMIchat

Webex Suite is a leading meeting software solution that transforms how organizations communicate and collaborate. The platform offers a comprehensive suite of tools for virtual meetings, webinars, and online events, ensuring seamless and interactive communication across teams and stakeholders. Webex Suite supports high-definition video and audio, screen sharing, and real-time collaboration feature... Read more about Webex Suite

Cisco Finesse is a customer service software designed to enhance call center operations and improve customer service experiences. The platform provides tools for managing inbound and outbound calls, chat support, and multi-channel customer interactions. Cisco Finesse includes features for agent desktop management, real-time reporting, and customer feedback collection, allowing businesses to monito... Read more about Cisco Finesse

SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it easier to manage and respond to queries efficiently. Key features include automation of routine tasks, insightful analyti... Read more about SAP Service Cloud

SAP Customer Experience is a comprehensive customer service software designed to enhance interactions between businesses and their clients. This powerful platform provides tools for managing customer inquiries, tracking support tickets, and delivering personalized service across multiple channels. With its intuitive interface, service teams can efficiently resolve issues, ensuring customer satisfa... Read more about SAP Customer Experience

CA Service Desk Manager is a comprehensive IT service management (ITSM) tool designed to improve the efficiency and effectiveness of IT services in organizations. It excels in incident and problem management, swiftly addressing and resolving IT issues to minimize disruptions. The software is known for its robust change management capabilities, ensuring controlled and smooth transitions in IT envir... Read more about CA Service Desk Manager

Heyday is a cutting-edge Conversational AI Platform Software designed to enhance customer engagement, support, and satisfaction through intelligent, real-time interactions. This comprehensive platform offers a wide range of features, including natural language processing, chatbot creation, multi-channel support, and advanced analytics, ensuring that businesses can effectively manage and optimize t... Read more about Heyday

Halp is a modern service desk software designed to streamline IT support and customer service operations for organizations of all sizes. The platform offers a conversational interface, allowing support teams to manage tickets directly within popular communication tools like Slack and Microsoft Teams. Halp simplifies the ticketing process with features such as automated ticket creation, categorizat... Read more about Halp

Frontline Care is a customer service software designed to help businesses deliver exceptional customer support and enhance their customer experience. The platform provides a wide range of tools for managing customer inquiries, organizing support tickets, and facilitating efficient communication between customers and support agents. Frontline Care enables businesses to create a centralized support ... Read more about Frontline Care

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Live Agent is a robust Live Chat Software designed to enhance customer service and support operations for businesses of all sizes. It offers a comprehensive platform for real-time communication between customers and support agents, ensuring prompt and effective assistance that improves customer satisfaction and loyalty. Live Agent features an intuitive interface that allows support teams to easily... Read more about Live Agent

Virtual Agent is a cutting-edge Virtual Assistant Software designed to enhance customer engagement and support through intelligent and interactive virtual assistants. It offers a comprehensive platform for creating, deploying, and managing virtual agents that can handle a wide range of customer inquiries and tasks, ensuring efficient and personalized interactions. Virtual Agent features an intuiti... Read more about Virtual Agent